Customer Relationship Management (CRM) – On Premise Outlook (2017-21)

Customer Relationship Management

The increase in customer attrition and the need for an effective customer engagement has made adoption of CRM software essential in business organisations in order to gain customer loyalty.

On premise CRM software, has greater adoption in businesses where high importance is given for meeting customization needs, and to have complete control over customers data so as to ensure better security and protection of data.

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